Privacy Policy

Last updated: April 13, 2026

Runlo ("Runlo," "we," "us," or "our") provides AI-powered marketing tools and agents that help you plan and create marketing activities. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, and related services (collectively, the "Service").

Information we collect

Account and contact data. When you register or communicate with us, we may collect your name, email address, organization name, authentication identifiers (for example, from your sign-in provider), and billing-related details processed by our payment partners.

Content and workspace data. You may provide or generate content through the Service, such as product URLs, positioning information, keywords, drafts, approvals, and configuration for marketing agents. We process this data to operate features you enable.

Technical and usage data. We automatically collect certain information when you use the Service, including device and browser type, IP address, general location derived from IP, log data, timestamps, and usage events (for example, pages viewed and feature interactions).

Cookies and similar technologies. We use cookies and similar technologies for authentication, security, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may limit functionality.

How we use information

We use the information above to:

• Provide, maintain, and improve the Service;
• Authenticate users and secure accounts;
• Process subscriptions and communicate about billing;
• Operate AI and automation features you request;
• Analyze usage to improve performance and user experience;
• Comply with law, enforce our terms, and protect rights and safety;
• Communicate with you about updates, support, and (where permitted) marketing—you may opt out of promotional emails as described in those messages.

AI processing

Parts of the Service use artificial intelligence models and related infrastructure. Your inputs and relevant workspace context may be sent to subprocessors that provide model hosting or inference, solely to deliver the features you use. We do not sell your personal information to third parties for their own marketing.

How we share information

We may share information with:

• Service providers who assist us with hosting, analytics, authentication, email delivery, payments, customer support, and security, bound by contractual obligations;
• Professional advisors where required (for example, auditors or lawyers);
• Authorities when we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of Runlo, our users, or others.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy or equivalent protections.

Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and legal requirements.

Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

International transfers

We may process information in the United States and other countries where we or our providers operate. Those jurisdictions may have different data protection laws than your country. Where required, we use appropriate safeguards for cross-border transfers.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights that apply to you, contact us at the email below. We may need to verify your request.

Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate. Continued use after changes constitutes acceptance of the updated policy.

Contact

Questions about this Privacy Policy: aashir@tryrunlo.com